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Records and logs your inbound and outbound calls in a customizable platform

Records and logs your inbound and outbound calls in a customizable platform

Vote: (1 votes)

Program license: Free

Developer: Ahmad Software Technologies

Version: 1.5

Works under: Windows

Vote:

Program license

(1 votes)

Free

Developer

Version

Ahmad Software Technologies

1.5

Works under:

Windows

Pros

  • Supports a wide range of line types
  • Accessible via a browser-based interface
  • Advanced call tagging and rating features
  • Customizable reporting and analysis tools
  • Unlimited storage with auto-archiving

Cons

  • Initial setup may require technical knowledge
  • Interface may be overwhelming due to numerous features

A robust tool for businesses seeking comprehensive call monitoring and recording solutions, the Free Call Recording and Voice Logging System provides a feature-rich platform to enhance customer service and ensure adherence to regulatory guidelines.

Comprehensive Call Recording Capabilities

The Free Call Recording and Voice Logging System stands out for its ability to handle various line types, including analog, digital PBX, T1/E1, ISDN, PRI, BRI, and VoIP. This broad compatibility allows businesses to implement the system irrespective of their existing telephony infrastructure. The software ensures that every interaction is accounted for, which is crucial for analyzing customer interactions and maintaining accurate records for compliance purposes.

Intuitive, Browser-Based Interface

Ease of access is a strong point of this system, as it offers a browser-based user interface that allows users to reach recordings and oversee live calls from anywhere within the network. This accessibility ensures that management and authorized personnel can monitor call quality and agent performance without being tethered to a specific workstation.

Enhanced Call Management Features

Additional call management functionalities are a highlight, with the option to tag calls, rate them, and add bookmarks on the spot. Such features streamline the process of categorizing and retrieving specific interactions, making it easier to address customer complaints or review calls for training purposes.

Diverse Reporting and Analytics

The Free Call Recording and Voice Logging System shines with its robust Reporting Engine, which creates custom reports to match unique business requirements. These reports aid in pinpointing operational inefficiencies and evaluating the overall performance of agents and the business.

Quality Assurance and Training Tools

Quality assurance is another strong suit, as the platform permits unlimited testing for training and quality control. This functionality is critical for businesses that aim to maintain a high standard of customer service. Additionally, call evaluation tools are provided to score calls and scrutinize agent performance systematically.

Reliable Storage and Retrieval

The system also boasts a competent archival feature, providing practically unlimited storage through auto-archiving. This ensures that even businesses with high call volumes won't have to worry about running out of space. Retrieval of these recordings is also designed to be straightforward, which is essential for quickly responding to legal inquiries or customer disputes.

System Health Monitoring

An integrated Monitoring System watches over the recording server's health and status, alerting administrators to potential issues before they escalate. This preemptive monitoring is essential for maintaining uninterrupted service and minimizing the risk of losing crucial data.

Disaster Management

No system would be complete without a solid approach to disaster management, and this software includes a comprehensive backup system to prevent data loss in the event of a system failure or other disasters. This provides peace of mind that customer interactions are preserved under all circumstances.

Conclusion

For businesses of all sizes, the Free Call Recording and Voice Logging System offers a scalable, customizable, and user-friendly solution. It supports both inbound and outbound calls, ensuring that all communication is captured for review, training, and compliance purposes. Though powerful, it might require a certain level of technical expertise to set up and maintain.

Pros

  • Supports a wide range of line types
  • Accessible via a browser-based interface
  • Advanced call tagging and rating features
  • Customizable reporting and analysis tools
  • Unlimited storage with auto-archiving

Cons

  • Initial setup may require technical knowledge
  • Interface may be overwhelming due to numerous features